Coop is one of Switzerland’s largest retail and wholesale companies, with over 90 years of history in the industry. The company offers a wide range of products and services, including food and beverages, clothing, electronics, health and beauty, and financial services. Coop has always been committed to providing its customers with the best possible shopping experience, and this dedication is reflected in its continuous efforts to improve its products and services.
One of the ways in which Coop seeks to improve its offerings is through customer feedback. To that end, the company has partnered with InnoFact, a market research firm that specializes in online surveys. Together, Coop and InnoFact have launched a survey program that allows customers to share their opinions and experiences with the company, giving Coop valuable insights into what it is doing well and where it can improve.
The survey, which can be accessed online at https://www.survey-innofact.ch/coop?qr=1, is quick and easy to complete. It consists of a series of questions related to various aspects of the Coop shopping experience, such as product selection, pricing, store layout, customer service, and more. Participants are asked to rate their level of satisfaction with each aspect on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
In addition to these rating questions, the survey also includes open-ended questions that allow participants to provide more detailed feedback. For example, one question asks participants to describe their overall impression of Coop as a retailer, while another asks them to share any suggestions they may have for improving the shopping experience.
The survey is designed to be accessible to all Coop customers, regardless of their level of familiarity with the company or its products. It is available in several languages, including German, French, Italian, and English, and can be completed from any device with an internet connection.
One of the key benefits of the Coop survey program is that it allows the company to gather large amounts of data from a diverse range of customers. This data can then be analyzed to identify trends and patterns in customer feedback, helping Coop to understand what its customers want and need from the shopping experience.
For example, if a large number of customers consistently rate the pricing at Coop as too high, this may indicate that the company needs to adjust its pricing strategy in order to remain competitive. Similarly, if customers consistently rate the cleanliness of Coop stores as low, this may indicate that the company needs to improve its cleaning processes or increase staff training on this issue.
The insights gained from the Coop survey program can also be used to inform strategic decision-making within the company. For example, if customers consistently express a desire for more organic and sustainable products, Coop may choose to invest more heavily in these areas in order to meet customer demand and differentiate itself from competitors.
Overall, the Coop survey program is a valuable tool for both the company and its customers. By providing a platform for customers to share their thoughts and opinions, Coop can gain valuable insights into how to improve the shopping experience, while customers can feel heard and valued by the company. As Coop continues to evolve and grow, it is clear that customer feedback will play an important role in shaping its future.